Your choice,made simple
Every pet owner has the right to ask for a written prescription, so you can buy your pet’s medicines from the pharmacy of your choice, online or in person.
At Edhen Vets, we want that to be easy. Our prescription fee is clear and fair, and you can request one here in a couple of minutes.
Some medicines may be cheaper from an online pharmacy. Others are better dispensed by us, especially when your pet needs them today. Whichever you choose, our team will always talk you through your options honestly, with no pressure.
How it works
1. Fill in the form
Tell us about your pet and the medicine you need. It takes about two minutes.
2. Pay securely
One simple fee of £21, paid online by card. You'll get a full refund if we can't issue it.
3. A vet reviews it
One of our vets checks your pet's records to make sure the medicine is still right for them.
4. Ready within 48 (working) hours
Once approved we'll send it straight to your chosen pharmacy.
Good to know
Your pet needs to be under our care
By law, a vet can only prescribe for an animal they have clinically assessed. We may ask you to see you first.
If we can't issue it, you won't pay
If our vet decides a prescription isn't appropriate right now, we'll call you to explain why and refund your fee in full.
Long-term medication
For ongoing issues, one prescription may cover 3-6 months of supply, depending on the condition and circumstance.
Buying online safely
Choose a UK-registered pharmacy. The Veterinary Medicines Directorate lists approved online retailers under its Accredited Internet Retailer Scheme.
Ready to request your written prescription?
It takes about 2 minutes. £21 paid securely online, and ready within 48 hours.
Full refund if we can’t issue your prescription.
Requests submitted after 1pm Friday, will be processed the following Monday.
Written Prescriptions Policy
- We charge £21.00 for each product on a written prescription.
- The charge covers the vet’s time to review your pet’s clinical history, check they are suitable for ongoing treatment, and prepare the paperwork.
- You pay the charge online when you submit your request.
- The charge is non-refundable once the prescription has been issued. This still applies if your chosen pharmacy can’t supply the medication or it costs more than you expected.
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By law, a written prescription is valid for 6 months from the date it is issued, unless the prescribing vet sets a shorter period.
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Prescriptions for controlled drugs are valid for 28 days only.
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Some medicines need more frequent checks to make sure they are still safe and working.
- How much medication we prescribe (for example 1, 3 or 6 months’ supply) depends on the product, the condition being treated and your pet’s individual needs.
- Prescriptions can include repeats where this is clinically appropriate, so the pharmacy can dispense the medication more than once.
- Each product goes on its own prescription form. This keeps things clear for online pharmacies.
- Before issuing any prescription, the vet must be satisfied that they have enough recent clinical knowledge of your pet.
- Pets on ongoing medication must be examined at least every 6 months. The prescribing vet may ask for more frequent checks, for example every 3 months, depending on the condition and the medication.
- If your pet hasn’t been seen recently enough, we will contact you to book an appointment before the prescription can be issued.
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Request a written prescription through the Written Prescriptions page on our website. If you contact us in person, by phone or through Digital Practice, we will point you to this page.
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The online form asks for:
– your details and your pet’s details
– the medication you need
– the approximate date of your pet’s last consultation
– the pharmacy you plan to use -
You pay the £21.00 charge online and accept our terms and conditions when you submit the form.
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A tablet is available in each of our practices so you can fill in the form there.
- Please allow at least 2 working days.
- We normally process a request on the next working day after we receive it. For example, a request received on Monday is usually reviewed and sent to your pharmacy on Tuesday, unless we need to speak to you or book an appointment first.
- Requests received after 1pm on a Friday are processed the following Monday. The prescription will reach your pharmacy on Monday afternoon at the earliest, as long as the vet authorises it.
- Once authorised, the prescription is sent to your chosen pharmacy or made available for collection.
- If you can’t use the online form, our team can fill it in for you, and you then enter your payment details yourself.
- Or, we can take payment on the practice card machine and you can email your prescription details (the same information the online form asks for) to meds@edhenvets.co.uk.