At Edhen Vets we are committed to maintaining high clinical standards and clear, transparent policies. This page outlines our approach to clinical governance, patient safety, and evidence-based veterinary care across Cornwall. It includes a range of our practice policies and guidance, and we will continue to expand it over time as part of our commitment to openness and transparency. Whether you visit our Truro, Newquay or Camborne branch, you can feel confident your pet is treated with professionalism, compassion, and the highest standard of care.
Our Polices
Edhen Vets Terms & Conditons of Service
Our Terms & Conditions of Service are here to make things clear and straightforward when you visit Edhen Vets. They explain what you can expect from us, and what we ask from you, covering areas such as appointments, treatment, fees, payments, prescriptions, insurance and consent. We recommend taking a moment to read our full Terms and Conditions so you feel informed and confident about the care and services we provide.
E365 Pet Health Club Terms & Conditions
Our E365 Pet Health Club Terms and Conditions explain how your membership works and what you can expect as an E365 member. They cover important information including what’s included in your plan, monthly payments, discounts, appointments, preventative healthcare, cancellations and changes to your membership. We recommend reading the full Terms and Conditions so you can get the most from your E365 membership.
Insurance & Direct Claims Policy
Our Insurance and Direct Claims Policy explains how we work with pet insurance and what to expect when making a claim for your pet’s treatment. It covers standard and direct claims, payment responsibilities, pre-authorisation, administration fees and the information we need from you and your insurer. Please read the full policy so you understand how insurance claims are handled at Edhen Vets.
Written Prescription Policy
Our Written Prescription Policy explains how to request a prescription if you choose to purchase your pet’s medication from a pharmacy or another supplier. It covers how prescriptions are requested and issued, applicable fees, prescription validity, repeat prescriptions and our responsibilities as your veterinary practice. Please read the full policy before requesting a written prescription.
Privacy Policy
Our Privacy Policy explains how Edhen Vets collects, uses and protects your personal information. It covers the information we may hold about you, why we need it, how it is used and stored, who it may be shared with, and your rights regarding your data. We take your privacy seriously and recommend reading our full Privacy Policy to understand how we look after your information.
Brucellosis & Brucella Policy
Brucella canis is a bacterial infection that causes brucellosis, a disease that can spread from dogs to humans. In the UK it is most commonly associated with dogs imported from parts of Eastern Europe, which is why careful screening and testing are important. At Edhen, we follow clear protocols for imported dogs to help identify potential risk and protect the health of our clients, our team, and the wider public, while ensuring pets still receive appropriate veterinary care.
Edhen Values
At Edhen, our practice is built on five core values that guide everything we do. Click below to discover more.
Meet The Team
Meet our dedicated team of familiar faces that treats your pet’s as if they are their own. ensuring they feel safe and loved at every visit.
Prices
At Edhen, we provide a clear, up-to-date guide to our fees so you can feel confident in your pet’s care with no surprises.